How Fantastic Furniture Redesigned Their Website to Increase Sales and Traffic

Challenges

We were challenged by Fantastic Furniture to transform their dated and limited website into a modern, fully functioning eCommerce website.

The website lacked eCommerce functionality, was not SEO optimised, did not allow customers to experience the entire Fantastic range and was generally very outdated.

In addition, the platform Fantastic had originally built the website on provided limitations in terms of creating a fully responsive solution. Fantastic therefore required the desktop and mobile versions of the website to be delivered separately.

Our Approach

Although the project was required to be delivered ASAP, Fantastic understood the importance and value of allowing us to undertake our tried and proven UX approach. Through research, UX workshops, recommendations and information architecture phase (which included creating sitemaps and wireframes) we proposed the project to be delivered in a phased approach.

• Phase 1 – Launch the new desktop website with significant UX and UI enhancements
• Phase 2 – Launch the new desktop website eCommerce functionality
• Phase 3 – Launch the new mobile website eCommerce functionality with significant UX and UI enhancements

The end solution may have taken slightly longer to deliver, however this approach allowed the critical UX and UI enhancements to be delivered well ahead of schedule.

Every element of the project was focused on drastically improving the customer experience. Whether it be on desktop or any mobile device, the experience needed to be engaging, clean, fun and easy to navigate.

Key Results