King Living

166%

Above 'unique visitors' target

450%

more products showcased

145%

Above 'new session' target

The Challenge

Key Problems

Since 1977, King Living has been at the forefront of Australian furniture design, manufacturing & retailing. With 17 showrooms in Australia, NZ & Singapore, King is synonymous for its unerring delivery of award-winning style & quality.

The fundamental objective of the design, optimisation and development of the new King eCommerce website was to improve the online customer experience.

King Living (King) is a design-driven organisation. As a provider of high-end luxury furniture where the average customer order can range between $20k – $40k, King caters for a different type of customer with a different expectation to a typical eCommerce site. As such, the design of the new King eCommerce website needed to differentiate from competitors and establish itself as an online retail leader.

Our Approach

Rysen undertook a detailed research and analysis phase that included macro-mapping of the overall furniture purchase customer journey through to the micro-mapping of the specific digital user journey. The findings were further workshopped with stakeholders across the entire King business and its customers. Key recommendations and insights were implemented into the new King eCommerce website.

Key usability features included elements such as:

Smart (auto-hiding) header
Simple and intuitive navigation
Mobile first responsive design with four break-points
Advanced search with auto-complete and the ability to display site-wide results.

A refreshed brand style guide based on a ‘modular design’ theme was used to create the visual and functional framework of the website. Coupled with the detailed customer research, a user-centered UI was carefully crafted.

The new King eCommerce site caters for a visual and emotive product discover journey – education and storytelling that appeals to the senses.

Key site optimisation solutions such as the ability to ‘build your own King’ and a streamlined checkout process were further enhanced through the selection of eCommerce platform Magento 2.1 Enterprise.

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